Returning a NON DG Item to Enerdrive for Service, Repair or Warranty that requires a Skid \ Pallet for Transport

Single Items with a Gross weight of 25kg or greater must be secured on a Skid or Pallet for Transport providers to safely transport. Transport providers may choose to not transport an item that is greater than 25kg without the item being secured to a skid \ pallet. 

If you need to return a product to the Enerdrive warehouse for Inspection, Repair or Warranty Replacement which the item requires to be secured to a Skid \ Pallet please follow the below steps:

📎Note: Please ensure your product and it's remote display, if applicable, is well wrapped and protected to prevent damage in transit. 

⚠️Note: Lithium Batteries cannot be returned using the below instructions. Please contact support.enerdrive@dometic.com for Battery Return requirements. 

📦 Pack It Up Securely

• Package your item for return in a suitable box
• Make sure it’s well padded and protected, especially underneath and packed so the item can not be damaged in transit
• If you require Packaging supplies to package your item for return below are some links to assist with the purchasing of packaging. 

Pack and Send Packaging Supplies

Australia Post Packaging Supplies

Bunnings Packaging Supplies

Officeworks Packaging Supplies

✅ 🚚Step-by-Step Instructions if you require a Pallet or Skid to be supplied

• Please seek out a local Transport Carrier in the area you are in to arrange assistance with securing the package to a skid \ pallet. 

💡If you require a pallet and don’t have one available or a transport carrier nearby check with your local Supermarket or any other local business who may have surplus pallet(s) they could assist in providing free of charge.

• Provide the dimensions of the packed item on the Skid \ Pallet (L x W x H) and an estimated weight (Item + Packaging + Skid \ Pallet) by replying to your Enerdrive ticket. 
• Enerdrive will arrange with their nominated Transport Carrier to have the item collected from the advised address and transported back to the nearest Enerdrive Service location for inspection, assessment, or repair. 

If you prefer to deliver the pallet \ skid to a local Transport Carrier Please provide the below details. 

🚚Business name: 

📝Contact Name: 

☎️Contact Phone number:

📩Contact Email address:

 Please supply the above details by replying in your Enerdrive Support ticket.

• Once authorization from Enerdrive is provided Please take your packaged item to the nominated Transport Carrier Depot. 

🚨If the pick up has not been completed as arranged please advise Enerdrive as soon as possible by replying in your ticket so alternative arrangements can be made. 🚨

✅🚚 Step-by-Step Instructions if you are supplying a Pallet or Skid

• If you have the ability to supply a Skid \ Pallet yourself please proceed with securing the packaged item to the Skid \ Pallet and provide the dimensions of the packed item on the Skid \ Pallet (Length cm x Width cm x Height cm) and an estimated weight (Item + Packaging + Skid \ Pallet in Kilograms KG) by replying to your Enerdrive Support ticket
• Enerdrive will arrange with their nominated Transport Carrier to have the item collected or Transported back to the nearest Enerdrive Service location for inspection, assessment, or repair. 

If you prefer to deliver the pallet \ skid to a local Transport Carrier Please provide the below details. 

🚚Business name: 

📝Contact Name: 

☎️Contact Phone number:

📩Contact Email address:

 Please supply the above details by replying in your Enerdrive Support ticket.

Once authorization from Enerdrive is provided Please take your packaged item to the nominated Transport Carrier Depot. 

🚨If the pick up has not been completed as arranged please advise Enerdrive as soon as possible by replying in your ticket so alternative arrangements can be made. 🚨

• ℹ️ Need to Follow Up?
  • If you have questions or need to provide additional information, please reply directly to the confirmation email and reference your Ticket Number.
  • Avoid submitting a second request—this helps us keep everything in one place and respond more efficiently.
  • If your item is returned without a valid Ticket Number or RMA Number this may result in delays processing your Service Repair or Warranty and you may receive a charge for the cost of return freight to Enerdrive. 
  • Please do NOT return Batteries or Dangerous Goods of any kind using this return method.
  • For the Enerdrive Warranty Policy please click on the link