Enerdrive | Dometic Product Warranty – Quick Guide

Your Consumer Rights

Australia: You have rights under the Australian Consumer Law (ACL) in addition to this warranty.
New Zealand: Rights under the Consumer Guarantees Act 1993 apply (unless for commercial use).

Warranty Coverage

• Up to 5 years from date of purchase (see product-specific table).
• Covers defects in materials and workmanship under normal use.
• Applies to Enerdrive-branded products & systems only.

Common Warranty Scenarios

1. User Error – No worries! Contact support for help.
2. Installation Issues – Send photos of your setup; we’ll guide you.
3. Product Failure – If it’s a genuine fault, we’ll repair or replace it.

Advanced Warranty Replacement

• Credit Account Customers: Replacement shipped immediately; account charged. Return faulty item for a refund.
• COD/End Users: Same process but charged to your credit card.
⚠️ If the returned item is not faulty or not covered, no refund will be issued, and return shipping is at your cost.

Making a Warranty Claim

1. Email support.enerdrive@dometic.com
2. Include:
   - Description of the issue
   - Photos of the product and wiring
   - Proof of purchase
3. Follow Enerdrive’s return instructions.

What’s Not Covered

• Improper use, storage, or installation
• Physical damage or environmental exposure
• Modifications or non-approved parts
• Commercial, medical, or mining use (unless agreed in writing – max 24 months)

What Enerdrive Will Do

If your claim is valid, Enerdrive will:
• Repair, replace, or refund the product

Other Key Notes

• Warranty is transferable (remaining period only)
• Serial number tampering may void warranty
• Replaced items become Enerdrive’s property
• If your product is discontinued, a similar or upgraded model may be provided

Need Help?
📞 1300 851 535
📧 support.enerdrive@dometic.com